Refund policy

Exchange & Refund Policy

At Zahra Hasnain Bridal and Groom Wear, we take pride in delivering premium-quality, custom-tailored garments and ready-to-wear luxury collections. Due to the bespoke nature of our products, we have specific policies regarding exchanges and refunds.

1. Custom Bridal & Groom Wear
- Every custom garment is crafted to exact measurements and specifications.
- Exchanges and refunds are not available for custom-made garments unless there is a verified manufacturing defect.
- If a defect is found, please contact us within 7 days of receiving your garment with photos and a description.
- We will repair, replace, or provide a solution at our discretion to ensure your satisfaction.

2. Ready-to-Wear Collection
- Ready-to-wear items may be exchanged if returned in unused, unworn, unwashed, and original condition, including all tags and packaging.
- Requests for exchanges must be made within 7 days of delivery.
- Refunds will be processed to the original payment method once the returned item is inspected and approved.

3. Exchange Procedure
1. Contact our support team at info@zahrahasnain.com or call +92 31663015 to initiate an exchange.
2. Provide your order number and details of the item(s) you wish to exchange.
3. Ship the item securely to our store address: Karachi, Pakistan.
4. Once the item is received and inspected, your exchange will be processed, and the new item shipped.

4. Refunds
- Refunds for eligible ready-to-wear items will be processed within 7–10 business days of receiving the returned product.
- Shipping charges are non-refundable unless the return is due to a defect or mistake on our part.

5. Non-Returnable Items
- Gift cards, bespoke/custom garments